Dementia Answers: How To Prepare For Ambulance Calls

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Video Transcript [Answer 1062]

Welcome and thank you for joining me. Today, we're discussing how to prepare for an ambulance call. When someone with Dementia needs assistance, emergencies can be stressful and confusing, but with a bit of planning, you can help the person receive better, safer care.

Start by gathering important information. Keep a folder near the front door, or consider having a specially marked container in the refrigerator with the person's full name, birth date, medical conditions, medications, allergies, and emergency contacts. Include copies of any legal documents, like a do-not-resuscitate (DNR) order, power of attorney (POA), or health care proxy. Some families also keep this information in a wallet, purse, or on their phone. It's also smart to write a short note explaining the person's Dementia diagnosis, how it affects them, how they communicate, what calms them, and any behaviors emergency medical technicians, also known as EMTs, might expect. This helps first responders be more gentle and prepared.

One crucial step you can take is to register the person with your local 911 center. Many communities offer a special needs registry where you can share medical and behavioral information in advance. Then, when you call 911, dispatchers should already know there is a person living with Dementia at the address. Contact your local non-emergency police or fire department to inquire about the availability of this service in your area.

When EMTs arrive, stay calm and clear. Let them know the person has Dementia. Explain what is normal for them, and share your information packet. Let them know why you called for emergency assistance and how their behavior is different than usual. If the person is upset or afraid, suggest ways to comfort them, such as using a reassuring tone of voice, playing their favorite calming music from an app on your smartphone, and holding their hand. It's almost always better to have a trusted person ride along. Second best is to meet them at the hospital to help explain things and reduce confusion. Good communication and planning can help ensure a safe and respectful experience for everyone involved.

On behalf of the Dementia Society of America®, thank you again for joining me today. Stay informed, stay healthy, and take care of yourself.

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